Terms and conditions

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Terms and conditions
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Terms & Conditions


The company “SC Valea Verde Transilvania SRL” (hereafter called Valea Verde), is renting guests accommodation and supplying further services to guests.


Description of services

Valea Verde is renting accommodation (apartments and holiday homes) and supplying further services to guests, among others serving food at the Valea Verde Restaurant. Transcarp is supplying detailed information and a carefully selecting its offers presented online and offline.


Making a booking

Bookings can be made using our online booking system, via email or via telephone. Confirmed bookings are those confirmed by the email confirmation letter and constitute a binding contract concluded by Valea Verde and the guest.


Rates and prices

All rates and prices are displayed on the Valea Verde Website.


Payment

When concluding the contract by making the booking, a downpayment of 50% is required, which has to be paid online via PayPal, via bank transfer, via credit card or cash at reception in LEI.
At the Valea Verde Restaurant we accept cash payments in Lei and Euros and Visa-, Master- and Maestro - Cards (for all credit cards payments we may have to charge a surcharge of 3%).


Deposit

Valea Verde is entitled to ask for an extra refundable deposit for possible damages or costs for supplementary cleaning. After proper handing over of the rented accommodation unit, the deposit shall be entirely refund either on departure day or within one week from departure, by bank order or cash. Supplementary costs for damages or further services, if ordered, may be compensated when the deposit is refunded.


Cancellation / modification of reservation

Cancellations are possible before the start of the rental period. Cancellations must be declared in written form. The date of the cancellation is deemed to be the date, when the written declaration is received by Valea Verde. In case of cancellation or no show, the following terms apply:
  1. up to 60 days before beginning of reservation period a cancellation fee: 0%
  2. up to 30 days before beginning of reservation period a cancellation fee of 50% of total confirmed rental costs
  3. up to 7 days before beginning of reservation period a cancellation fee of 75% of total confirmed rental costs
  4. less than 7 days before beginning of reservation period – the total price is charged as compensation
  5. For event boolings (weddings, baptisms, teambuildings, conferences or other events) special cancellation conditions may apply-
Once a booking is cancelled, the down payment made will be repaid to guests according to the above mentioned terms within 30 days. We highly recommend to take out a travel cancellation insurance, offers can be found here: http://www.travelguard.com


Guest’s obligations

In order to rent throughValea Verde, the guest must have a valid liability insurance that covers possible damages. The guest shall maintain the rental unit and its inventory and shall use it for living purposes only.
It is forbidden to rent out to third parties without the expressed agreement of Transcarp. At departure, the guest shall leave the rental unit in good order and a reasonable state of cleanliness. The rental unit may be occupied only with the number of persons mentioned in the intermediation contract, children being deemed as persons. As long asValea Verde did not agree in writing, Valea Verde reserves the right to reject extra persons. It is forbidden to mount tents or caravans on the land of the house, or to install extra beds in the house, without a previous understanding.
On the day of arrival, it is usually possible to take over the rental unit from 17h. On the day of departure, the rental unit must be handed over until 12h. Upon arrival, the guest shall check the inventory of the rental unit and shall notify Valea Verde within 12 hours about all the deficiencies in order for them to be repaired or substituted. Any complaints concerning the rental unit must be communicated without any delay to Transcarp. Late complaints cannot be taken into consideration.
The guest shall carefully maintain both the rental unit and its inventory and must inform Valea Verde of any damages occurred during his stay and - if needed - pay for these damages to be repaired or compensated.


Responsibility

Valea Verde takes the commitment very seriously to carefully choose the rental units it rents out and to process your documents concerning the reservation. The basis of these services are based on the the national standards in Romania. The information and descriptions online and offline refer to surroundings and holiday homes, but have an informal, not binding character. All information about sizes and distances are estimated measurements. Transcarp is not liable for non compliances regarding the services when:
the causes are beyond our sphere of influence, especially in case of war, strike and dismissals, riots, epidemics, natural disasters, drought, state interventions, etc.; in the field of public utilities (e.g. electrical power, water, other energy), waste management, especially if these perturbations are determined by force majeure or by local climate conditions.
  • damages and disturbances of electrical / sanitary devices, caused by wear or wrong use.
  • damages to the neighbourhood and environment;
  • services of persons who, according to national or foreign legislation, are exempt from liability or they have limited liability;
  • your personal belongings, e.g. in case of theft or fire, etc.
In case of circumstances that could not be foreseen when concluding the contract (e.g. owner’s serious illness or death, etc.),Valea Verde  may withdraw from the contract not being held liable for compensations.
In this case, another unit, of the same quality shall be offered to the guest. If this is not possible, the already paid amount shall be fully refunded.


Place of execution – competent court

The place of execution and the competent court is Targu Mures.


General provisions

When a term included in the contract and / or these general commercial conditions is not valid, the rest of the contract remains valid. Regulatory gaps shall be filled in the sense of the remaining terms. Verbal agreements are only viable if confirmed in writing byValea VerdeValea Verde. Information of any kind is offered according to Transcarp´s best general knowledge, it´s exactness is not being guaranteed.


Data Processing

Valea Verde Transilvania SRL, with headquarters in the village of Cund, Comuna Bahnea, Mures County registered at Trade Registry Office Mures under no. J40/1181/2007, fiscal code: RO 18145683 processes at its company headquarters with the same adressersonal data based on your consent for advertising, marketing, publicity, statistics, sale. According to Regulation (EU) 2016/679, applicable from 25 May 2018, you have the right to request information on personal data concerning the data subject, access to them, rectification or erasure, or restriction of processing, and the right to oppose processing, as well as the right to data portability; the right to withdraw consent at any time, the right to lodge a complaint with a supervisory authority.
Right of access of the data subject The data subject has the right to obtain from the operator a confirmation that personal data is processed, their category, the purpose, the period for which the data they are looking for and the right of access to those data are processed.

Right to rectification The person concerned has the right to obtain from the operator the rectification of inaccurate personal data relating to him and the completion of personal data that is incomplete.

Right to delete data ("the right to be forgotten") The data subject has the right to obtain from the operator the deletion of the personal data concerning him / her without undue delay and the operator has the obligation to delete the personal data without undue delay if the data subject withdraws his or her consent to which the processing takes place.

The right to restrict the processing The data subject has the right to obtain from the operator the restriction of the processing, in the situation you have the right to obtain on our part the restriction of the processing of the personal data in the following cases:
 - Inaccurate processing
 - Illegal processing
 - Exercising the right to opposition

The right to data portability The data subject has the right to receive the personal data about him/her and which he /she has provided to the operator in a structured, commonly used, readable and automatic way and has the right to transmit this data to another operator without obstacles from the operator to whom personal data has been provided, where processing

is based on consent. The data subject is entitled to have personal data transmitted directly from one operator to another where this is technically feasible.

Right to opposition The data subject has the right to oppose, for reasons related to his / her particular situation, to the processing of personal data concerning him / her, including the creation of profiles on the basis of those provisions, in respect of direct marketing.

Automated decision making process, including profile creation The data subject has the right not to be the subject of a decision based solely on automatic processing, including the creation of profiles, which produces legal effects affecting the data subject or equally affects her/him to a significant extent. It does not apply, if the decision: (a) is necessary for the conclusion or performance of a contract between the data subject and a data controller; (b) is authorized by Union law or the national law applicable to the controller and which also provides for appropriate measures to protect the legitimate rights, freedoms and interests of the data subject; or c) is based on the explicit consent of the person concerned.

How long do we process personal data? Your personal data are processed throughout our contractual relationship and, upon completion, at least for the period required by applicable law, including, but not limited to, the archiving provisions. The processing of personal data is always based either on the execution of the contracts concluded with us, on the need to comply with a legal obligation, on the legitimate interest or on a major public interest or, as the case may be, on your consent if you have expressed your choice in this respect. This consent is given voluntarily and can be revoked in writing to Valea Verde Transilvania SRL, with headquarters in the village of Cund, Comuna Bahnea, Mures County, or by sending an email to reservations@valeaverde.com, and it will come into force as soon as possible.