COVID19 Safety Measures

General safety notes and protective measures

Dear Guests!

The safety and wellbeing of our guests and staff has always been our highest priority. The concept of the Valea Verde Retreat being a Scattered Hotel with rooms and houses being located all over the village makes for a very safe environment for our guests. We have been closely following the World Health Organization (WHO) and the national authorities recommendations. We have worked together with all our partners to develop and implement special measures to combat the worldwide epidemic. In the interest of our revered guests and our staff we have taken the following measures to ensure maximum protection from the threat of the COVID19 virus.

Cleaning and Disinfection Measures

We have implemented new, heightend cleaning and disinfection standards surpassing official requirements. From our partners DIVERSY Romania we acquired new cleaning and disinfection solutions including nebulizer systems approved for the hospitality industry. We have also installed disinfection stations in all public bathrooms, all common areas and entrances to our houses. We also added dispensers with disinfectant gels in all guest bathrooms. Our staff is continuously disinfecting all surfaces in the public areas and lounges.

Social Distancing

At the Valea Verde Retreat we have decided to completely rearrange our seating arrangements to leave a 2m space between tables and have also created a variety of private dining solutions in our yard, on the terrace, in the pavilion, red room, garden, lounge, atrium and our Wilderness Observatory.

Digitalisation

We give you the option to limit personal interaction wherever possible. We have updated our web services and are now allowing an online check in including signing your registration card on the screen of your device, order room service and even do the check out with an online payment!

Flexibility

We modified our cancellation policy to allow for maximum flexibility. You are able to cancel your reservation even 24 hours before arrival, on case unexpected travel restrictions will appear again or individual health issues and your downpayment will be fully credited for a future stay!

We are looking very much forward to hosting you! Be well, safe and healthy!
Your Valea Verde Retreat Team

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